Support Board
Date/Time: Tue, 04 Mar 2025 19:19:14 +0000
Post From: HKFE DATA FEED
| [2021-09-06 04:23:39] |
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This is the relevant problem: Symbol Error - F.US.HHIQ21 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2021-09-06 01:59:51.287
This is now resolved for your account. We had to deactivate and reactivate the exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures The exchange was not active on the data provider side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |