Support Board
Date/Time: Sat, 01 Mar 2025 01:38:40 +0000
Post From: Sierra Chart intergration with CannonTrading/TransAct live accnt
| [2021-09-03 16:59:30] |
| User850794 - Posts: 11 |
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Hello , I've just purchased your Service Package 5 - Advanced for 6 months , 172.8 USD (28.8 USD/Month) and it loaded and functioned OK (delayed data) on its own . I also have a Transact Live account (real time with CME paid fees) . Then I (together with my broker's help ,Cannon Trading) Integrated TransAct and Sierra , and sadly enough even after unchecking simulation mode , SC did not show RealTime data and on the DOM it showed only Top Of Book data and not Depth Of Market data , while the Transact DOM showed RealTime and Depth Of Market data . Also I noticed that alongside my already installed S.c. that was already up (extension of my trial account hence "Old S.C"), when launching the Transact it brought up another instance (apparently a new different S.C. instalation which ocurred during integration efforts(hence "New S.C") which did not connect/function , please see attached photos),so that there were two instances simultaneously that none of them were fully functional . Also , as all of my setups (a lot of charts/chartbooks/studies/time definitions . . . were done in my Old S.C) I would stongly like to preserve them so that the Transact will be routed to it and not to the New S.C . Please your kind guidance/help (might be somthing missing in the integration process !?) Haim |
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