Support Board
Date/Time: Sat, 01 Mar 2025 02:04:44 +0000
Post From: Delayed download for updated custom study DLLs for International users
| [2021-09-03 16:11:21] |
| User719512 - Posts: 299 |
|
Hello, We are seeing delayed download for updated custom study DLLs for International users. When we release a new DLL, some of our international users (UK, New Zealand, etc) are not seeing our updated DLL. Can you give insights into the DLL updating process? Do you have different servers that need to propagate updates from the US to other servers? Trying to understand how the backend works, as well as set expectations for our international users when we release a new update. It is a little confusing though when we release a new feature, and some people see it and others do not. Is there a way International folks can force an update, or force a download from US servers instead of International if that is in fact how things work? Thanks in advance for the insights. |