Support Board
Date/Time: Fri, 28 Feb 2025 17:38:23 +0000
Post From: still will not connect to data feed.
| [2021-08-20 06:46:51] |
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No, our servers do not go down because there are multiple layers of redundancy. The problem is with Transact. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Also be aware of the Sierra Chart Order Routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Something that you should consider moving to, at some point in the future. It provides very highly reliable connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-20 06:53:55
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