Support Board
Date/Time: Fri, 28 Feb 2025 09:37:35 +0000
Post From: Sierra chart version 1991
| [2021-08-04 22:51:44] |
| toews&kane - Posts: 209 |
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Hi Sierra Chart team, I just want to reach out for help for a resolution here, looks like it is a break fix situation in the mean time. Rithmic thinks this is a longer term fix, I hope you can understand and allow me to roll back to a previous version this has been really detrimental for me to be down for almost an entire week. I am just not in a position to move both ways because Denali is not supported yet for bookmap even if I move one of my charting platforms will break. I am pondering to change my trading style because of this, not not rely on tick charts, but this will be a long term plan. This is rithmic's reponse: "I am sorry that you are experiencing an outage. We have been working with Sierra Charts to develop a new and improved interface for Sierra Charts on Rithmic to solve problems that Sierra Charts and the users of Sierra Charts reported to us. Long term we think this will improve the experience of Sierra Charts users. We recently decided to open this up to a select few users of Sierra Charts for beta testing. In our opinion the new interface is not yet ready for all production users, partly because it has not been widely tested. We hope to use the beta test process to improve the process and then extend this as an offering to all Sierra Charts production users. In our opinion no user of Sierra Charts should be forced to use our beta product before it is ready. We hope that if users find issues with the new version, that they will be able to use the old version during the time it takes for us to resolve the issues with the new product. Since you are experiencing issues with the new version, I encourage you to use the old version until these issues are resolved." |