Support Board
Date/Time: Fri, 28 Feb 2025 09:56:08 +0000
Post From: Datafeed connecting and disconnecting
| [2021-07-23 00:20:20] |
| |
|
It's been working normally but all of sudden it's having problems?? That is the nature of the Internet and network connectivity.These below messages make it very clear, the connectivity issue, is either on the CQG side, or on your own network. It is completely unrelated to Sierra Chart or Sierra Chart servers. The problem may not be with CQG, but can be with your local network or ISP. CQG WebAPI | Connecting to server api.cqg.com | 2021-07-21 19:28:02.308
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-07-21 19:28:02.308 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-07-21 19:28:02.308 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-07-21 19:28:02.308 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-07-21 19:28:02.308 F.US.EPU21 [CBV][M] 1000 Trades #59 | Performing a full recalculation because it has been tagged. Chartbook: ES Master.Cht | 2021-07-21 19:28:02.308 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2021-07-21 19:28:07.342 CQG WebSocket | Opening WebSocket. | 2021-07-21 19:28:07.799 CQG WebSocket | Sending WebSocket handshake. | 2021-07-21 19:28:07.799 CQG WebSocket socket (1) | CloseSocket call. | 2021-07-21 19:28:07.799 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2021-07-21 19:28:07.799 CQG WebAPI | WebSocket closed. | 2021-07-21 19:28:07.800 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-21 19:28:07.800 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-21 19:28:07.800 CQG WebSocket socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-21 19:28:07.800 CQG WebSocket socket (1) | Closed. | 2021-07-21 19:28:07.800 CQG WebSocket socket (0) | CloseSocket call. | 2021-07-21 19:28:10.009 CQG WebAPI | Disconnected. | 2021-07-21 19:28:10.009 Will reconnect to the server We do recommend using the Sierra Chart Order Routing Service but that is not supported by AMP but you can use a different broker. There is one way two see if the problem is specifically with CQG and that would be to set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols with Edit >> Translate Symbols to Current Service. You will not be able to trade from Sierra Chart with that connection but you can only see if the connectivity is stable for a day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-23 00:23:22
|