Support Board
Date/Time: Thu, 27 Feb 2025 15:58:37 +0000
Post From: data feed cuts out
| [2021-07-10 23:09:21] |
| Sierra_Chart Engineering - Posts: 18584 |
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For the record, the user at post #5 is in the Middle East. Regarding post #6, this is absolutely going to be due to Internet connectivity. If it is an issue, with the ISP being used by one of our servers, we would have to look at that. That is always possible. we will have to add logging, to our heartbeat messages to identify the server so we can track this down more easily. For now, you can just simply perform a reconnect to go to a different server and different ISP: File Menu: Procedure to Reconnect to the Data and Trade Servers However, the reason why a data feed can stop, and what you can do to minimize or avoid that is explained here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds And also refer to: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-10 23:10:34
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