Support Board
Date/Time: Thu, 27 Feb 2025 16:05:19 +0000
Post From: Orders rejected - duplicate order id issue
| [2021-07-07 18:50:44] |
| Sierra_Chart Engineering - Posts: 18584 |
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This would have to be a problem on the Interactive Brokers side. Everything is perfectly well designed on the Sierra Chart side in regards to obtaining and using what is called the next valid order ID from the TWS API. We want you to follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |