Support Board

Madam Sir, I do not understand your messages, I have everything activated and my LIVE account is not working, I cannot order. Also I just paid 23dollars by mistake because your message was not clear. I'm asking you for a refund procedure because activating eurex is costing me those $ 23 when it is already activated, but it doesn't work live, your instructions are pushing me to try things that cost me money.

after a year on sierrachart, there is still not a personal file, per customer, corresponding to the services that are to be purchased and need to be renewed, without looking among many other unnecessary information for the customer. renewals of certificates, new activation of services that change ... your service creates in traders a great feeling of technological instability which pushes them to go to your competitors atas tt etc ...

Please note that we are a school and ARCADE DE TRADING LOCATED IN GENEVA and that the complications of use affect more and more students, 20 new students arrive every month here but the conditions of use of the platform pose a problem every 2 month.