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Date/Time: Mon, 25 Nov 2024 15:26:11 +0000



Post From: Delayed Data - Futures

[2021-06-07 15:34:37]
John - SC Support - Posts: 36245
User226793:

Everything for your Denali Exchange Data Feed looks good. You should be getting real-time data for the CME Group. If you are continuing to have an issue, then please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-06-07 15:34:53