Support Board
Date/Time: Mon, 25 Nov 2024 22:20:22 +0000
Post From: OEC backfill issue explanation
| [2014-03-03 20:09:29] |
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For historical data issues it is best to contact us rather than OEC because OEC cannot directly help with the problem. The backend connection we have to OEC was not connecting because the OEC server was down and this is what caused the problem. At this time the historical data has been restored. For instructions to download the missing data, refer to help topic 7.1: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html If you still have missing data, let us know what particular symbol and we will fill it in. Try setting historical data server to SC historical. then try a delete and download from 1800ET, Sunday or I guess in your case the close on Friday 02.28.14. All the data should fill - then switch to OEC for realtime. Do you mean setting the Service to SC Historical Data? The problem with this, is that the symbology is different. The Sierra Chart Historical Data service uses two digit years. Although for the current contract a single digit year probably would work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 20:10:16
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