Support Board
Date/Time: Wed, 26 Feb 2025 21:04:09 +0000
Post From: ISSUES W/ NGN21-NYMEX
| [2021-05-28 05:27:44] |
| Sierra_Chart Engineering - Posts: 18571 |
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Symbol Error - NGM21 is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2021-05-23 17:36:27.688 This is the problem.SC Data - All Services | Received security definition for symbol NGM21 | 2021-05-23 17:36:27.688 SC Data - All Services | Market Depth data has been rejected for symbol: NGM21. Already subscribed to market depth for symbol NGM21 for service code nymex. Rejecting new subscription. | 2021-05-23 17:36:27.688 SC Data - All Services | Market Orders data has been rejected for symbol: NGM21. Already subscribed to market orders for symbol NGM21 for service code nymex. Rejecting new subscription. | 2021-05-23 17:36:27.688 There are conflicting symbols. This is not the valid symbol: NGM21 The correct symbol is: NGM21-NYMEX You need to use the above symbol consistently in all of your instances. And then reconnect all of the instances. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |