Support Board
Date/Time: Wed, 26 Feb 2025 14:16:37 +0000
Post From: candles not moving
| [2021-05-18 15:09:40] |
| John - SC Support - Posts: 38172 |
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You are seeing information related to "SC Data - All Services" since you are getting your Real-Time data from us. In this case, it is not a reference to the Service Setting that you have set, it is just the data. The error you are getting with regards to the symbol is the following: Symbol Error - ESH21_FUT_CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-05-18 09:44:15.144
That symbol is used with the Sierra Chart Order Routing Service. You will probably using that service with AMP prior to the whole situation back in February when AMP stopped support for the service. In any case, the symbol is somewhere in your system, either as a Chart, or in the Quoteboard. It's not a terrible thing, but selecting Edit >> Translate Symbols to Current Service will change it to the CQG symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |