Support Board
Date/Time: Wed, 26 Feb 2025 14:23:43 +0000
Post From: candles not moving
| [2021-05-18 13:55:12] |
| User415553 - Posts: 13 |
|
Hi, I am in need of your assistance please. I use my laptop as my mobile rig. usually i have had no issues with that. Today It seems to not work and i cannot figure out why. The charts load, my status bar is connected, i logged into my trading desk at home via remote software to make sure that sierra charts is not on over there, i am set up and connected to the CQG data in the settings. everything is really as always, every time i disconnect and reconnect or when i close and open the chartbook, the candles load up to right now, but the live data doesn't move on no further candles print, unless i disconnect and reconnect, then all the candles print again, but no live candles. i cleared the log and here is a copy of the log file. thank you for your help Software version: 2258 64-bit | 2021-05-18 09:43:58.387 Primary Thread ID: 6764 | 2021-05-18 09:43:58.387 Usage end date: 2021-10-07 | 2021-05-18 09:43:58.387 Enabled for: Advanced Features 2. | 2021-05-18 09:43:58.387 Enabled for: Sierra Chart Historical Data Service. | 2021-05-18 09:43:58.387 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-18 09:43:58.387 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-18 09:43:58.387 Enabled for exchange2: CME | 2021-05-18 09:43:58.387 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-18 09:43:58.387 Current selected Data/Trading service: CQG WebAPI | 2021-05-18 09:43:58.387 Custom symbol settings values: enabled | 2021-05-18 09:43:58.387 Chart Update Interval: 500 | 2021-05-18 09:43:58.387 Intraday Data Storage Time Unit: 0 | 2021-05-18 09:43:58.388 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-18 09:43:58.388 2021-05-18 13:43:58 Local computer time in UTC | 2021-05-18 09:43:58.388 2021-05-18 09:43:58 Local computer time in SC Time Zone | 2021-05-18 09:43:58.388 2021-05-18 13:39:22 Server time in UTC | 2021-05-18 09:43:58.388 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-18 09:43:58.388 Program path: D:\Sierra Chart\ | 2021-05-18 09:43:58.388 Data Files path: D:\Sierra Chart\Data\ | 2021-05-18 09:43:58.388 OS Version Number: 10.0 | 2021-05-18 09:43:58.388 Locale Setting: C | 2021-05-18 09:43:58.388 DLLs: UserContributedStudies_64.dll | 2021-05-18 09:43:58.388 Allowed protected custom studies: | 2021-05-18 09:43:58.388 CQG WebAPI | Connecting to server api.cqg.com | 2021-05-18 09:44:14.483 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-05-18 09:44:14.483 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-05-18 09:44:14.565 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-05-18 09:44:14.565 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-05-18 09:44:14.565 CQG WebSocket | Opening WebSocket. | 2021-05-18 09:44:14.633 CQG WebSocket | Sending WebSocket handshake. | 2021-05-18 09:44:14.633 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-18 09:44:14.856 CQG WebSocket | Server header | Connection: upgrade | 2021-05-18 09:44:14.856 CQG WebSocket | Server header | Sec-WebSocket-Accept: owSJafecdYeW+2C/1qhC+fsKhW0= | 2021-05-18 09:44:14.856 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-05-18 09:44:14.856 CQG WebSocket | Server header | Upgrade: websocket | 2021-05-18 09:44:14.856 CQG WebSocket | Server header | | 2021-05-18 09:44:14.856 CQG WebSocket | Web socket state is now open. | 2021-05-18 09:44:14.856 CQG WebAPI | WebSocket connected. | 2021-05-18 09:44:14.856 CQG WebAPI | Sending market data logon message. | 2021-05-18 09:44:14.856 CQG WebAPI | Base Time: 2021-05-15T05:25:08. 2021-05-15 05:25:08 | 2021-05-18 09:44:15.051 CQG WebAPI | Logon successful. Session Token = uN0FsojXSVzSCqT0liJX7yq3G3FvinfS7C3ym7hlHf84aipT/9q3Ej7Op/6DX1n2azpA/casBeV | 2021-05-18 09:44:15.051 CQG WebAPI | Connected to server complete. | 2021-05-18 09:44:15.052 Triggering next historical data download in queue. | 2021-05-18 09:44:15.053 Triggering next historical data download in queue. | 2021-05-18 09:44:15.053 Triggering next historical data download in queue. | 2021-05-18 09:44:15.053 Triggering next historical data download in queue. | 2021-05-18 09:44:15.053 Subscribing to symbol for symbol alert. ESH21_FUT_CME | 2021-05-18 09:44:15.053 CQG WebAPI | Starting real-time market data updates for: ESH21_FUT_CME. ID: 1 | 2021-05-18 09:44:15.053 CQG WebAPI | Sending symbol resolution request for ESH21_FUT_CME. ID: 958577 | 2021-05-18 09:44:15.053 CQG WebAPI | Requesting security definition data for: ESH21_FUT_CME. ID: 1 | 2021-05-18 09:44:15.053 Subscribing to symbol for symbol alert. ESM21_FUT_CME | 2021-05-18 09:44:15.053 CQG WebAPI | Starting real-time market data updates for: ESM21_FUT_CME. ID: 2 | 2021-05-18 09:44:15.053 CQG WebAPI | Sending symbol resolution request for ESM21_FUT_CME. ID: 958578 | 2021-05-18 09:44:15.053 CQG WebAPI | Requesting security definition data for: ESM21_FUT_CME. ID: 2 | 2021-05-18 09:44:15.053 Updated verified funded futures trading account ending date to: 2021-06-17 13:44:15 | 2021-05-18 09:44:15.054 CQG WebAPI | Sending Trade Accounts request message. | 2021-05-18 09:44:15.143 No download requests in the queue to start downloads for. | 2021-05-18 09:44:15.143 No download requests in the queue to start downloads for. | 2021-05-18 09:44:15.144 No download requests in the queue to start downloads for. | 2021-05-18 09:44:15.144 No download requests in the queue to start downloads for. | 2021-05-18 09:44:15.144 CQG WebAPI | Received message: Requested symbol was not found. | 2021-05-18 09:44:15.144 Symbol Error - ESH21_FUT_CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-05-18 09:44:15.144 CQG WebAPI | Received message: Requested symbol was not found. | 2021-05-18 09:44:15.144 Symbol Error - ESM21_FUT_CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-05-18 09:44:15.144 Mapping F.US.EPM21 to ESM21. Service code: cme | 2021-05-18 09:44:15.144 SC Data - All Services | Starting real-time market data updates for: F.US.EPM21 (ESM21). ID: 3 Service code: cme | 2021-05-18 09:44:15.144 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-05-18 09:44:15.144 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 958580 | 2021-05-18 09:44:15.145 SC Data - All Services | Requesting security definition data for: F.US.EPM21 (ESM21). ID: 3 | 2021-05-18 09:44:15.145 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-05-18 09:44:15.145 Intraday data recording state for symbol F.US.EPM21 is set to download 'Pending'. | 2021-05-18 09:44:15.145 Triggering next historical data download in queue. | 2021-05-18 09:44:15.145 DTC Client socket (3) | Creating socket. | 2021-05-18 09:44:15.145 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-05-18 09:44:15.145 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2021-05-18 09:44:15.145 Delaying start of download for F.US.EPM21 | 2021-05-18 09:44:15.152 SC Data - All Services | Network connection to server complete. | 2021-05-18 09:44:15.210 SC Data - All Services | Starting socket receive thread. | 2021-05-18 09:44:15.210 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-18 09:44:15.210 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 958580. Contract ID: 1. | 2021-05-18 09:44:15.217 CQG WebAPI | Brokerage name: AMP. Account Name: 136030 | 2021-05-18 09:44:15.217 CQG WebAPI | Sending collateral subscribe request. | 2021-05-18 09:44:15.217 Mapping F.US.MESH21 to MESH21. Service code: cme | 2021-05-18 09:44:15.257 SC Data - All Services | Starting real-time market data updates for: F.US.MESH21 (MESH21). ID: 4 Service code: cme | 2021-05-18 09:44:15.257 CQG WebAPI | Sending symbol resolution request for F.US.MESH21. ID: 958582 | 2021-05-18 09:44:15.257 SC Data - All Services | Requesting security definition data for: F.US.MESH21 (MESH21). ID: 4 | 2021-05-18 09:44:15.257 Added historical Intraday data request for F.US.MESH21 to the queue. | 2021-05-18 09:44:15.257 Intraday data recording state for symbol F.US.MESH21 is set to download 'Pending'. | 2021-05-18 09:44:15.257 Triggering next historical data download in queue. | 2021-05-18 09:44:15.257 Mapping F.US.MESM21 to MESM21. Service code: cme | 2021-05-18 09:44:15.258 SC Data - All Services | Starting real-time market data updates for: F.US.MESM21 (MESM21). ID: 5 Service code: cme | 2021-05-18 09:44:15.258 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 958583 | 2021-05-18 09:44:15.258 SC Data - All Services | Requesting security definition data for: F.US.MESM21 (MESM21). ID: 5 | 2021-05-18 09:44:15.258 Added historical Intraday data request for F.US.MESM21 to the queue. | 2021-05-18 09:44:15.258 Intraday data recording state for symbol F.US.MESM21 is set to download 'Pending'. | 2021-05-18 09:44:15.258 Triggering next historical data download in queue. | 2021-05-18 09:44:15.258 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-18 09:44:15.295 SC Data - All Services | Sending logon request message. | 2021-05-18 09:44:15.295 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM21. Search Symbol: F.US.MESM21. Request ID: 958583. Contract ID: 2. | 2021-05-18 09:44:15.352 CQG WebAPI | Received message: Requested symbol was not found. | 2021-05-18 09:44:15.352 Symbol Error - F.US.MESH21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-05-18 09:44:15.352 SC Data - All Services | Received logon response. | 2021-05-18 09:44:16.008 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-18 09:44:16.008 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-18 09:44:16.008 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-18 09:44:16.008 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-18 09:44:16.008 DTC Client socket (3) | CloseSocket call. | 2021-05-18 09:44:16.009 SC Data - All Services | Disconnected from the server. | 2021-05-18 09:44:16.009 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-18 09:44:16.009 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-18 09:44:16.009 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-05-18 09:44:16.066 DTC Client socket (3) | Closed. | 2021-05-18 09:44:16.066 CQG WebAPI | Sending positions subscribe request. RequestID: 958584 | 2021-05-18 09:44:20.050 CQG WebAPI | Sending orders subscribe request. RequestID: 958585 | 2021-05-18 09:44:20.051 Requesting market depth updates for: F.US.MESM21 if supported. | 2021-05-18 09:44:20.051 Separate subscription for market depth updates not supported. F.US.MESM21 | 2021-05-18 09:44:20.051 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2021-05-18 09:44:46.013 DTC Client socket (3) | Creating socket. | 2021-05-18 09:44:46.014 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-05-18 09:44:46.014 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-18 09:44:46.014 SC Data - All Services | Network connection to server complete. | 2021-05-18 09:44:46.105 SC Data - All Services | Starting socket receive thread. | 2021-05-18 09:44:46.105 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-18 09:44:46.105 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-18 09:44:46.252 SC Data - All Services | Sending logon request message. | 2021-05-18 09:44:46.252 HD Request # 7 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cme | 2021-05-18 09:44:46.572 HD Request # 7 | Download start date-time: 2021-05-18 09:40:08.000000. File last date-time: 2021-05-18 09:40:08.451000 | 2021-05-18 09:44:46.573 HD Request # 7 | Using server: ds21.sierracharts.com port 10149 | 2021-05-18 09:44:46.573 Socket (4) | Creating socket. | 2021-05-18 09:44:46.573 Socket (4) | New receive buffer size: 5242880 | 2021-05-18 09:44:46.573 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-05-18 09:44:46.573 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-05-18 09:44:46.722 HD Request # 7 | Sending historical data logon request message. | 2021-05-18 09:44:46.722 SC Data - All Services | Received logon response. | 2021-05-18 09:44:47.181 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-18 09:44:47.181 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-18 09:44:47.181 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-18 09:44:47.181 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-18 09:44:47.181 DTC Client socket (3) | CloseSocket call. | 2021-05-18 09:44:47.182 SC Data - All Services | Disconnected from the server. | 2021-05-18 09:44:47.182 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-18 09:44:47.182 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-18 09:44:47.182 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-05-18 09:44:47.238 DTC Client socket (3) | Closed. | 2021-05-18 09:44:47.238 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-05-18 09:40:08. Record interval: 0. Symbol: ESM21 | 2021-05-18 09:44:47.782 HD Request # 7 | Decompressing data. | 2021-05-18 09:44:47.843 HD Request # 7 | Receiving Intraday data for F.US.EPM21 starting at 2021-05-18 09:40:08.059000 | 2021-05-18 09:44:47.997 Socket (4) | CloseSocket call. | 2021-05-18 09:44:48.089 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-05-18 09:44:48.089 Historical data download thread signaled to stop. | 2021-05-18 09:44:48.089 HD Request # 7 | Timestamp of first Intraday data file record written: 2021-05-18 09:40:08.819000 | 2021-05-18 09:44:48.103 HD Request # 7 | Received 15408 records from 2021-05-18 09:40:08.059000 to 2021-05-18 09:44:43.427000 (4.6 minutes) and wrote 15352 records for F.US.EPM21 | 2021-05-18 09:44:48.103 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-05-18 13:44:43.427000 | 2021-05-18 09:44:48.111 HD Request # 7 | Completion time: 2s | 2021-05-18 09:44:48.111 HD Request # 7 | Intraday data download complete for F.US.EPM21. Unique request ID: 7 | 2021-05-18 09:44:48.111 Removing historical data download ID 7. | 2021-05-18 09:44:48.111 Real-time Intraday chart data file updates started for F.US.EPM21 | 2021-05-18 09:44:48.111 Intraday chart data file opened for F.US.EPM21 | 2021-05-18 09:44:48.111 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-05-18 09:44:48.111 Triggering next historical data download in queue. | 2021-05-18 09:44:48.111 HD Request # 8 | Downloading Intraday chart data for F.US.MESH21 to the file F.US.MESH21.scid. Service: cme | 2021-05-18 09:44:48.111 HD Request # 8 | Download start date-time: 2021-03-19 09:29:54.000000. File last date-time: 2021-03-19 09:29:54.945000 | 2021-05-18 09:44:48.112 HD Request # 8 | Using server: ds23.sierracharts.com port 10150 | 2021-05-18 09:44:48.112 Socket (3) | Creating socket. | 2021-05-18 09:44:48.112 Socket (3) | New receive buffer size: 5242880 | 2021-05-18 09:44:48.112 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-18 09:44:48.112 Socket (4) | Socket gracefully closed by remote side. | 2021-05-18 09:44:48.144 Socket (4) | Closed. | 2021-05-18 09:44:48.144 HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-05-18 09:44:48.235 HD Request # 8 | Sending historical data logon request message. | 2021-05-18 09:44:48.235 Chart #2 has tagged chart #18 for full recalculation. Chartbook: LAPTOP CHART.Cht | 2021-05-18 09:44:48.635 F.US.EPM21 [CBV][M] 5000 Volume #18 | Performing a full recalculation because it has been tagged. Chartbook: LAPTOP CHART.Cht | 2021-05-18 09:44:48.690 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-03-19 09:29:54. Record interval: 0. Symbol: MESH21 | 2021-05-18 09:44:48.871 HD Request # 8 | Decompressing data. | 2021-05-18 09:44:48.931 HD Request # 8 | Receiving Intraday data for F.US.MESH21 starting at 2021-03-19 09:29:54.945000 | 2021-05-18 09:44:48.931 Socket (3) | CloseSocket call. | 2021-05-18 09:44:48.931 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-18 09:44:48.931 Socket (3) | Socket gracefully closed by remote side. | 2021-05-18 09:44:48.990 Socket (3) | Closed. | 2021-05-18 09:44:48.990 Historical data download thread signaled to stop. | 2021-05-18 09:44:49.316 HD Request # 8 | Received 1 record from 2021-03-19 09:29:54.945000 to 2021-03-19 09:29:54.945000 (0.0 seconds) and wrote 0 records for F.US.MESH21 | 2021-05-18 09:44:49.316 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-03-19 13:29:54.945000 | 2021-05-18 09:44:49.316 HD Request # 8 | Completion time: 1s | 2021-05-18 09:44:49.316 HD Request # 8 | Intraday data download complete for F.US.MESH21. Unique request ID: 8 | 2021-05-18 09:44:49.316 Removing historical data download ID 8. | 2021-05-18 09:44:49.316 Real-time Intraday chart data file updates started for F.US.MESH21 | 2021-05-18 09:44:49.316 Intraday chart data file opened for F.US.MESH21 | 2021-05-18 09:44:49.316 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-05-18 09:44:49.316 Triggering next historical data download in queue. | 2021-05-18 09:44:49.316 HD Request # 9 | Downloading Intraday chart data for F.US.MESM21 to the file F.US.MESM21.scid. Service: cme | 2021-05-18 09:44:49.316 HD Request # 9 | Download start date-time: 2021-05-18 09:40:10.000000. File last date-time: 2021-05-18 09:40:10.177000 | 2021-05-18 09:44:49.317 HD Request # 9 | Using server: ds21.sierracharts.com port 10149 | 2021-05-18 09:44:49.317 Socket (3) | Creating socket. | 2021-05-18 09:44:49.317 Socket (3) | New receive buffer size: 5242880 | 2021-05-18 09:44:49.317 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-05-18 09:44:49.317 HD Request # 9 | Setting DTC encoding to Binary VLS | 2021-05-18 09:44:49.453 HD Request # 9 | Sending historical data logon request message. | 2021-05-18 09:44:49.453 HD Request # 9 | Requesting Intraday data. Start date-time: 2021-05-18 09:40:10. Record interval: 0. Symbol: MESM21 | 2021-05-18 09:44:49.556 HD Request # 9 | Decompressing data. | 2021-05-18 09:44:49.642 HD Request # 9 | Receiving Intraday data for F.US.MESM21 starting at 2021-05-18 09:40:10.018000 | 2021-05-18 09:44:49.835 Socket (3) | CloseSocket call. | 2021-05-18 09:44:49.935 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-18 09:44:49.935 Historical data download thread signaled to stop. | 2021-05-18 09:44:49.935 HD Request # 9 | Timestamp of first Intraday data file record written: 2021-05-18 09:40:10.482000 | 2021-05-18 09:44:49.952 HD Request # 9 | Received 8534 records from 2021-05-18 09:40:10.018000 to 2021-05-18 09:44:47.374002 (4.6 minutes) and wrote 8531 records for F.US.MESM21 | 2021-05-18 09:44:49.953 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-05-18 13:44:47.374002 | 2021-05-18 09:44:49.967 HD Request # 9 | Completion time: 0s | 2021-05-18 09:44:49.967 HD Request # 9 | Intraday data download complete for F.US.MESM21. Unique request ID: 9 | 2021-05-18 09:44:49.967 Removing historical data download ID 9. | 2021-05-18 09:44:49.967 Real-time Intraday chart data file updates started for F.US.MESM21 | 2021-05-18 09:44:49.967 Intraday chart data file opened for F.US.MESM21 | 2021-05-18 09:44:49.967 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-05-18 09:44:49.967 Triggering next historical data download in queue. | 2021-05-18 09:44:49.967 No download requests in the queue to start downloads for. | 2021-05-18 09:44:49.967 Socket (3) | Socket gracefully closed by remote side. | 2021-05-18 09:44:50.019 Socket (3) | Closed. | 2021-05-18 09:44:50.019 |