Support Board
Date/Time: Wed, 26 Feb 2025 11:32:30 +0000
Post From: Fees associated with Sierra Chart
| [2021-05-12 15:47:36] |
| John - SC Support - Posts: 38172 |
|
Everything on your account looks good. The one thing we want to point out is that you activated the following exchange: - CME with Market Depth for nonprofessional Trading accounts Therefore, if you are opening a chart for a symbol that does not trade on the CME exchange, then that data will be delayed (such as Gold (GC) that is traded on the COMEX exchange). If you have a chart for a symbol that is traded on the CME exchange and are getting delayed data, then we need to get your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |