Support Board
Date/Time: Wed, 26 Feb 2025 05:25:58 +0000
Post From: Issue with Receiving Data
| [2021-05-04 15:26:20] |
| John - SC Support - Posts: 38172 |
|
We need some additional information from the Message Log. Follow these instructions, which have you open a chart for one of the symbols you are having an issue with: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |