Support Board
Date/Time: Fri, 22 Nov 2024 10:37:00 +0000
Post From: CTS disconnecting
| [2013-04-24 17:23:07] |
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We do not know because this involves an API component which is explained here: http://www.sierrachart.com/index.php?l=doc/helpdetails76.html Although the T4 API does maintain a log file that you can look at. The logs are in a subfolder of the folder that Sierra Chart is installed to. We are changing the integration method to use FIX with a direct network socket. In this way, there will be much less problems and if there is a problem, the socket error would be shown to give you an idea of what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |