Support Board
Date/Time: Wed, 26 Feb 2025 05:17:56 +0000
Post From: Issue with Receiving Data
| [2021-04-25 23:53:19] |
| Sierra_Chart Engineering - Posts: 18565 |
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In order for us to determine what the problem is we need to see the Message Log. Follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Unrelated: You do have a lot of different exchange fees active on your account. We deactivated all of them except for one of them: The Full CME Group with Market Depth. We need to know what symbols you need real-time data for and whether you require market depth data and we will activate the appropriate exchanges for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-25 23:54:40
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