Support Board
Date/Time: Tue, 25 Feb 2025 19:46:48 +0000
Post From: still can't get data to update
| [2021-04-21 04:41:25] |
| Sierra_Chart Engineering - Posts: 18564 |
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Your statements, are completely out of line. The documentation is very clear. Nowhere does it say anything about real time US equities data included with the Service Packages and the exchanges simply do not allow that without additional fees and the completion of lengthy agreements and questionnaires. The packages are explained here very clearly: Description of Service Packages and Pricing And refer to: Description of Service Packages and Pricing: How Much Does the Sierra Chart Charting and Trading Software Cost plus Data? It is very clearly explained that real-time equities/stock data is extra. For complete details about real-time market data, refer to this page: Real-Time Data Exchanges tightly control data, and there is complexity with this. You should see the complexity of the agreements from NYSE and NASDAQ. You have only just begun to begin the process of real-time equities data. And they are very strict with enforcement and impose penalties for noncompliance. Your statements are *completely* meaningless to us. And we mean that. Completely meaningless. If you think you are trying to convince us of anything, you have failed completely. All you are doing is complaining about you failing to read, what is very clear, coming to your own conclusions, without any basis, and complaining about the complexities of exchange data. You are welcome to repost our comments on other forums. We will actually repost to the support board. We have offered our help to get you set up with US equities data mainly because of the complexity with agreements. Now one thing we are going to be doing is is offering a new feed from NASDAQ which will be included with packages 10, 11, 12 but you still have to pay the exchange fees. And there still would be documentation to complete. The data is not going to be automatically real-time although it will be automatically delayed until you pay exchange fees and complete agreements. And this is flatly untrue: "and why people are making money helping others install & setup SierraChart. " Sierra Chart is point blank simple to install and set up. Now what can be more involved is advanced functionality like Numbers Bars when someone wants something very sophisticated and very intricate. You are only putting yourself down with nonsense statements like you are making. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-22 16:34:18
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