Support Board
Date/Time: Mon, 24 Feb 2025 12:38:18 +0000
Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker
| [2021-04-19 04:56:13] |
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We are getting some questions, from Transact users where they are not able to connect to their trading service, because their account is now expired but they have paid for usage time but on a different account as compared to their Sierra Chart account provided by Transact. Understand that these are separate accounts. You could have paid for usage time on your Sierra Chart account provided by Transact but if not, it is not a problem. However, make sure you are logging into Sierra Chart with the correct account. You will need to login to Sierra Chart using the account you paid for usage time on. Here are the instructions for this: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |