Support Board
Date/Time: Tue, 25 Feb 2025 17:25:58 +0000
Post From: You updated your services so DOM not working
| [2021-04-16 19:21:06] |
| John - SC Support - Posts: 38163 |
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You did not pay for a one year of the Denali Exchange Data Feed. What you did pay for was 1 year of Package 5. In fact, looking back through your transactions, you have never had the Denali Exchange Data Feed active for your account. Refer to the following for what Real-Time data is included with a Sierra Chart package: Real-Time Data Also be aware that if you are looking at CME Group or EUREX data, that you are getting that data from the Delayed Exchange Data Feed. Refer to the information here: Delayed Exchange Data Feed ---------------- For general troubleshooting of Market Depth issues, refer to the following: File Menu: Not Receiving the Full Number of Market Depth Levels Also, you have us curious what the symbol is for the image you provided. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |