Support Board
Date/Time: Mon, 25 Nov 2024 21:23:53 +0000
Post From: New SC RT Data Feed: Sensitive Information Collection
| [2014-02-26 08:17:22] |
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1. Nothing more than already has been requested for the last few years. Whatever information is requested by Sierra Chart from the trading server is only held on your computer. It is never provided to us. 2. Nothing. Other than the name and address information you specify when filling out the Market Data Feed Agreement. 3. We do not see this as relevant and really this is for Barchart to answer who is the vendor of record. 4. Not relevant because nothing is held on our side other than a name and address that has always been provided. 5. Also not relevant. We can gather, that there is a significant misunderstanding of how this works. Sierra Chart will not provide you the market data unless you get a successful connection to the trading service. In some cases there's an account balance check. This is all a very straightforward mechanical check on the client-side. There is no record gathering at all. If there is an account balance check it merely checks that the balance exceeds 500 USD. Nobody has any idea what the balance is because that is never sent to us. Really we could care less about that. We have enough work to do to develop and maintain Sierra Chart. We are certainly not going to burden ourselves with the gathering trading account information on customers. We have better things to do. We could only ever foresee something like that happening if we were to develop our own trading backend that connects into the exchanges. Perhaps that might come one day. And in that case, yes on that system there would be some record-keeping in order to perform the functions of the system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-26 08:19:57
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