Support Board

Date/Time: Thu, 19 Sep 2024 23:54:30 +0000

Post From: New SC RT Data Feed: Sensitive Information Collection

[2014-02-26 08:09:35] Link To Thread - Link To Post [Go To First Post]
Rusty - Posts: 38
From this board and IB information, I conclude that the latest releases of Sierra Chart supporting the new RT Futures Data Feed query the customer's brokerage account and verify that the customer account is active and funded. Will you please answer the following? 1. What personal information (e.g. account name, account number, balance, transaction history) is collected by the SC client via the broker's API? 2. What personal information is transmitted and stored at your site? 3. How long will that information will be stored at your site? The Uniform Subscriber Addendum, paragraph 5. Right of Inspection and Audit, requires the subscriber to "maintain records and books upon which it bases its reporting for CBOE, CBOT, CCX, CCFE, CME…", etc. for three years following the period to which the records relate. I assume these "records and books" include the brokerage account for which the fee waiver is obtained. Do you interpret this as requiring you, the data vendor, to maintain records of the personal information listed above for three years following the subscription period? 4. What safeguards do you have in place to protect that information from disclosure, either accidental or malicious? 5. How will the information be destroyed when it is no longer required to be stored? Thank you for considering this request.