Support Board
Date/Time: Tue, 25 Feb 2025 13:49:24 +0000
Post From: Hi , I have delay of 90 percent of the charts
| [2021-04-12 17:37:04] |
| User955881 - Posts: 2 |
|
Hi , I have delay of 90 percent of the charts using footprint, I have activated 6 months service and exchange fees also Have tested your service with some index there is 10-15 min delay of all,ONLY GBP FOREX HAS NO DELAY CAN U HELPS ME IN TO FIX THAT YOURS SINCERELY NIKO Reading Internal Order ID file. | 2021-04-12 18:31:40.206 Reading Trade Orders file. | 2021-04-12 18:31:40.291 Reading Trade Positions file. | 2021-04-12 18:31:40.292 Reading Trade Account Data files. | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: 6BH21-CME | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: CLJ21-NYMEX | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: AWM21-CBOT | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: 6BM21-CME | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: 6BZ20-CME | 2021-04-12 18:31:40.292 Subscribing to symbol for symbol alert: 6BH21-CME | 2021-04-12 18:31:40.292 UDPListener (1580). Port 22904 | Listening on UDP port 22904. | 2021-04-12 18:31:40.309 Software version: 2247 64-bit | 2021-04-12 18:31:40.310 Primary Thread ID: 6296 | 2021-04-12 18:31:40.310 Usage end date: 2021-10-29 | 2021-04-12 18:31:40.310 Enabled for: Advanced Features 2. | 2021-04-12 18:31:40.310 Enabled for: Sierra Chart Historical Data Service. | 2021-04-12 18:31:40.310 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-12 18:31:40.310 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-12 18:31:40.310 Enabled for exchange2: CME (Trading Account Required) | 2021-04-12 18:31:40.310 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-12 18:31:40.310 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-12 18:31:40.310 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-12 18:31:40.310 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-12 18:31:40.310 Current selected Data/Trading service: SC Data - All Services | 2021-04-12 18:31:40.310 Custom symbol settings values: enabled | 2021-04-12 18:31:40.310 Chart Update Interval: 500 | 2021-04-12 18:31:40.310 Intraday Data Storage Time Unit: 1 | 2021-04-12 18:31:40.310 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2021-04-12 18:31:40.310 2021-04-12 15:31:40 Local computer time in UTC | 2021-04-12 18:31:40.310 2021-04-12 18:31:40 Local computer time in SC Time Zone | 2021-04-12 18:31:40.310 2021-04-12 15:31:40 Server time in UTC | 2021-04-12 18:31:40.310 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-04-12 18:31:40.310 Program path: C:\SierraChart\ | 2021-04-12 18:31:40.310 Data Files path: C:\SierraChart\Data\ | 2021-04-12 18:31:40.310 OS Version Number: 10.0 | 2021-04-12 18:31:40.310 Locale Setting: C | 2021-04-12 18:31:40.310 DLLs: UserContributedStudies_64.dll | 2021-04-12 18:31:40.310 Allowed protected custom studies: | 2021-04-12 18:31:40.310 Created the DTC Protocol server. | 2021-04-12 18:31:40.330 DTC Protocol Server listening on port 11099. | 2021-04-12 18:31:40.331 Created the DTC Protocol historical data server. | 2021-04-12 18:31:40.331 HD Server Manager | Listening on port 11098 | 2021-04-12 18:31:40.332 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-12 18:31:40.332 Mapping 6BH21-CME to 6BH21. Service code: cme | 2021-04-12 18:31:40.346 Mapping CLJ21-NYMEX to CLJ21. Service code: nymex | 2021-04-12 18:31:40.346 Using -BID_ASK_TRADE_SYNC recording mode for LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:40.346 Mapping LCEN21 C1000.FUT_OPT.NYMEX to LCEN21 C1000.FUT_OPT.NYMEX. Service code: nymex | 2021-04-12 18:31:40.346 Mapping 6BM21-CME to 6BM21. Service code: cme | 2021-04-12 18:31:40.347 Mapping 6BZ20-CME to 6BZ20. Service code: cme | 2021-04-12 18:31:40.347 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-12 18:31:40.365 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-12 18:31:40.427 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-12 18:31:40.427 Received 5 login tokens. | 2021-04-12 18:31:40.611 Symbol settings MD5 received. Request ID: 1. | 2021-04-12 18:31:41.023 Symbol settings are up-to-date for scdataallservices. | 2021-04-12 18:31:41.023 SC Data - All Services | Connected to server complete. | 2021-04-12 18:31:46.612 Triggering next historical data download in queue. | 2021-04-12 18:31:46.614 Triggering next historical data download in queue. | 2021-04-12 18:31:46.614 Triggering next historical data download in queue. | 2021-04-12 18:31:46.614 Triggering next historical data download in queue. | 2021-04-12 18:31:46.614 Subscribing to symbol for symbol alert. 6BH21-CME | 2021-04-12 18:31:46.614 Mapping 6BH21-CME to 6BH21. Service code: cme | 2021-04-12 18:31:46.614 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6BH21-CME (6BH21). ID: 1 Service code: cme | 2021-04-12 18:31:46.614 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2021-04-12 18:31:46.614 SC DTC Delayed Exchange Data | Requesting security definition data for: 6BH21-CME (6BH21). ID: 1 | 2021-04-12 18:31:46.615 Subscribing to symbol for symbol alert. CLJ21-NYMEX | 2021-04-12 18:31:46.615 Mapping CLJ21-NYMEX to CLJ21. Service code: nymex | 2021-04-12 18:31:46.615 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLJ21-NYMEX (CLJ21). ID: 2 Service code: nymex | 2021-04-12 18:31:46.615 SC DTC Delayed Exchange Data | Requesting security definition data for: CLJ21-NYMEX (CLJ21). ID: 2 | 2021-04-12 18:31:46.615 Subscribing to symbol for symbol alert. LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:46.615 Using -BID_ASK_TRADE_SYNC recording mode for LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:46.615 Mapping LCEN21 C1000.FUT_OPT.NYMEX to LCEN21 C1000.FUT_OPT.NYMEX. Service code: nymex | 2021-04-12 18:31:46.615 DTC Client socket (1) | Creating socket. | 2021-04-12 18:31:46.616 SC DTC Delayed Exchange Data | Starting real-time market data updates for: LCEN21 C1000.FUT_OPT.NYMEX (LCEN21 C1000.FUT_OPT.NYMEX). ID: 3 Service code: nymex | 2021-04-12 18:31:46.616 SC DTC Delayed Exchange Data | Requesting security definition data for: LCEN21 C1000.FUT_OPT.NYMEX (LCEN21 C1000.FUT_OPT.NYMEX). ID: 3 | 2021-04-12 18:31:46.616 Subscribing to symbol for symbol alert. AWM21-CBOT | 2021-04-12 18:31:46.616 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-12 18:31:46.616 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-04-12 18:31:46.616 SC Data - All Services | Starting real-time market data updates for: AWM21-CBOT. ID: 4 | 2021-04-12 18:31:46.616 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AWM21-CBOT | 2021-04-12 18:31:46.616 SC Data - All Services | Requesting security definition data for: AWM21-CBOT. ID: 4 | 2021-04-12 18:31:46.616 Subscribing to symbol for symbol alert. 6BM21-CME | 2021-04-12 18:31:46.616 Mapping 6BM21-CME to 6BM21. Service code: cme | 2021-04-12 18:31:46.616 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6BM21-CME (6BM21). ID: 5 Service code: cme | 2021-04-12 18:31:46.616 SC DTC Delayed Exchange Data | Requesting security definition data for: 6BM21-CME (6BM21). ID: 5 | 2021-04-12 18:31:46.617 Subscribing to symbol for symbol alert. 6BZ20-CME | 2021-04-12 18:31:46.617 Mapping 6BZ20-CME to 6BZ20. Service code: cme | 2021-04-12 18:31:46.617 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6BZ20-CME (6BZ20). ID: 6 Service code: cme | 2021-04-12 18:31:46.617 SC DTC Delayed Exchange Data | Requesting security definition data for: 6BZ20-CME (6BZ20). ID: 6 | 2021-04-12 18:31:46.617 Subscribing to symbol for symbol alert. 6BH21-CME | 2021-04-12 18:31:46.617 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-04-12 18:31:46.621 No download requests in the queue to start downloads for. | 2021-04-12 18:31:46.621 No download requests in the queue to start downloads for. | 2021-04-12 18:31:46.621 No download requests in the queue to start downloads for. | 2021-04-12 18:31:46.621 No download requests in the queue to start downloads for. | 2021-04-12 18:31:46.621 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-12 18:31:46.754 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-12 18:31:46.754 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: high | 2021-04-12 18:31:46.754 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-12 18:31:46.929 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-12 18:31:46.929 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Successfully connected. | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6BH21-CME -> 6BH21 | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6BM21-CME -> 6BM21 | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6BZ20-CME -> 6BZ20 | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLJ21-NYMEX -> CLJ21 | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: LCEN21 C1000.FUT_OPT.NYMEX -> LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:47.758 SC DTC Delayed Exchange Data | Real-time data for symbol 6BH21-CME is currently unavailable. | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Received security definition for symbol 6BH21-CME | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Received security definition for symbol 6BM21-CME | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Real-time data for symbol 6BZ20-CME is currently unavailable. | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Received security definition for symbol 6BZ20-CME | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Real-time data for symbol CLJ21-NYMEX is currently unavailable. | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Received security definition for symbol CLJ21-NYMEX | 2021-04-12 18:31:48.587 SC DTC Delayed Exchange Data | Received security definition for symbol LCEN21 C1000.FUT_OPT.NYMEX | 2021-04-12 18:31:48.587 MYMM21-CBOT Renko 9t #1 | Reloading chart. | 2021-04-12 18:32:28.928 FDAXM21-EUREX Renko 9t #2 | Reloading chart. | 2021-04-12 18:32:28.952 FDAXM21-EUREX Renko 9t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 18:32:28.998 MYMM21-CBOT Renko 9t #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-12 18:32:29.025 Mapping MYMM21-CBOT to MYMM21. Service code: cbot | 2021-04-12 18:32:29.930 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MYMM21-CBOT (MYMM21). ID: 7 Service code: cbot | 2021-04-12 18:32:29.930 SC DTC Delayed Exchange Data | Requesting security definition data for: MYMM21-CBOT (MYMM21). ID: 7 | 2021-04-12 18:32:29.930 Starting DelayedDownloadMonitoringTimer | 2021-04-12 18:32:29.930 Starting HDTimeoutTimer | 2021-04-12 18:32:29.930 Added historical Intraday data request for MYMM21-CBOT to the queue. | 2021-04-12 18:32:29.931 Intraday data recording state for symbol MYMM21-CBOT is set to download 'Pending'. | 2021-04-12 18:32:29.931 Triggering next historical data download in queue. | 2021-04-12 18:32:29.931 Delaying start of download for MYMM21-CBOT | 2021-04-12 18:32:29.933 Mapping FDAXM21-EUREX to FDAX202106_FUT_EUREX. Service code: eurex | 2021-04-12 18:32:29.946 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FDAXM21-EUREX (FDAX202106_FUT_EUREX). ID: 8 Service code: eurex | 2021-04-12 18:32:29.946 SC DTC Delayed Exchange Data | Connecting to the server ds14.sierracharts.com. Port 10044 | 2021-04-12 18:32:29.946 SC DTC Delayed Exchange Data | Requesting security definition data for: FDAXM21-EUREX (FDAX202106_FUT_EUREX). ID: 8 | 2021-04-12 18:32:29.946 Added historical Intraday data request for FDAXM21-EUREX to the queue. | 2021-04-12 18:32:29.947 Intraday data recording state for symbol FDAXM21-EUREX is set to download 'Pending'. | 2021-04-12 18:32:29.947 DTC Client socket (2) | Creating socket. | 2021-04-12 18:32:29.947 Triggering next historical data download in queue. | 2021-04-12 18:32:29.947 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-04-12 18:32:29.947 DTC Client socket (2) | Connecting to IP: 157.90.1.40. | 2021-04-12 18:32:29.947 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-12 18:32:30.007 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-12 18:32:30.007 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: high | 2021-04-12 18:32:30.007 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-12 18:32:30.071 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-12 18:32:30.071 SC DTC Delayed Exchange Data | Received security definition for symbol MYMM21-CBOT | 2021-04-12 18:32:30.466 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Successfully connected. | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FDAXM21-EUREX -> FDAX202106_FUT_EUREX | 2021-04-12 18:32:30.821 SC DTC Delayed Exchange Data | Received security definition for symbol FDAXM21-EUREX | 2021-04-12 18:32:31.571 HD Request # 1 | Downloading Intraday chart data for MYMM21-CBOT to the file MYMM21-CBOT.scid. Service: cbot | 2021-04-12 18:32:35.928 HD Request # 1 | Download start date-time: 2021-04-12 18:21:16.000000. File last date-time: 2021-04-12 18:21:16.000000 | 2021-04-12 18:32:35.930 HD Request # 1 | Using server: ds21.sierracharts.com port 10150 | 2021-04-12 18:32:35.930 Socket (3) | Creating socket. | 2021-04-12 18:32:35.930 Socket (3) | New receive buffer size: 5242880 | 2021-04-12 18:32:35.930 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-04-12 18:32:35.930 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-04-12 18:32:36.208 HD Request # 1 | Sending historical data logon request message. | 2021-04-12 18:32:36.208 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-04-12 18:21:16. Record interval: 1. Symbol: MYMM21 | 2021-04-12 18:32:36.793 HD Request # 1 | Decompressing data. | 2021-04-12 18:32:36.929 HD Request # 1 | Receiving Intraday data for MYMM21-CBOT starting at 2021-04-12 18:21:16.160000 | 2021-04-12 18:32:36.930 Socket (3) | CloseSocket call. | 2021-04-12 18:32:36.931 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-04-12 18:32:36.931 Historical data download thread signaled to stop. | 2021-04-12 18:32:36.932 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-04-12 18:21:16.160000 | 2021-04-12 18:32:36.932 HD Request # 1 | Received 38 records from 2021-04-12 18:21:16.160000 to 2021-04-12 18:22:33.368000 (77.2 seconds) and wrote 38 records for MYMM21-CBOT | 2021-04-12 18:32:36.932 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-04-12 15:22:33.368000 | 2021-04-12 18:32:36.949 HD Request # 1 | Completion time: 1s | 2021-04-12 18:32:36.949 HD Request # 1 | Intraday data download complete for MYMM21-CBOT. Unique request ID: 1 | 2021-04-12 18:32:36.949 Removing historical data download ID 1. | 2021-04-12 18:32:36.949 Real-time Intraday chart data file updates started for MYMM21-CBOT | 2021-04-12 18:32:36.949 Opened cached Intraday file: C:\SierraChart\Data\MYMM21-CBOT.scid. Thread ID: 6296 | 2021-04-12 18:32:36.950 Intraday chart data file opened for MYMM21-CBOT | 2021-04-12 18:32:36.950 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-04-12 18:32:36.950 Triggering next historical data download in queue. | 2021-04-12 18:32:36.950 HD Request # 2 | Downloading Intraday chart data for FDAXM21-EUREX to the file FDAXM21-EUREX.scid. Service: eurex | 2021-04-12 18:32:36.950 HD Request # 2 | Download start date-time: 2021-04-12 18:16:24.000000. File last date-time: 2021-04-12 18:16:24.000000 | 2021-04-12 18:32:36.951 HD Request # 2 | Using server: ds14.sierracharts.com port 10149 | 2021-04-12 18:32:36.952 Socket (4) | Creating socket. | 2021-04-12 18:32:36.952 Socket (4) | New receive buffer size: 5242880 | 2021-04-12 18:32:36.952 Socket (4) | Connecting to IP: 157.90.1.40. | 2021-04-12 18:32:36.952 Socket (3) | Socket gracefully closed by remote side. | 2021-04-12 18:32:37.070 Socket (3) | Closed. | 2021-04-12 18:32:37.071 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-04-12 18:32:37.073 HD Request # 2 | Sending historical data logon request message. | 2021-04-12 18:32:37.073 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-04-12 18:16:24. Record interval: 1. Symbol: FDAX202106_FUT_EUREX | 2021-04-12 18:32:37.145 HD Request # 2 | Decompressing data. | 2021-04-12 18:32:37.208 HD Request # 2 | Receiving Intraday data for FDAXM21-EUREX starting at 2021-04-12 18:16:24.218000 | 2021-04-12 18:32:37.209 Socket (4) | CloseSocket call. | 2021-04-12 18:32:37.210 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-12 18:32:37.210 Historical data download thread signaled to stop. | 2021-04-12 18:32:37.210 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-04-12 18:16:24.218000 | 2021-04-12 18:32:37.210 HD Request # 2 | Received 27 records from 2021-04-12 18:16:24.218000 to 2021-04-12 18:17:29.000000 (64.8 seconds) and wrote 27 records for FDAXM21-EUREX | 2021-04-12 18:32:37.211 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-04-12 15:17:29.000000 | 2021-04-12 18:32:37.223 HD Request # 2 | Completion time: 1s | 2021-04-12 18:32:37.224 HD Request # 2 | Intraday data download complete for FDAXM21-EUREX. Unique request ID: 2 | 2021-04-12 18:32:37.224 Removing historical data download ID 2. | 2021-04-12 18:32:37.224 Real-time Intraday chart data file updates started for FDAXM21-EUREX | 2021-04-12 18:32:37.224 Opened cached Intraday file: C:\SierraChart\Data\FDAXM21-EUREX.scid. Thread ID: 6296 | 2021-04-12 18:32:37.224 Intraday chart data file opened for FDAXM21-EUREX | 2021-04-12 18:32:37.225 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-04-12 18:32:37.225 Triggering next historical data download in queue. | 2021-04-12 18:32:37.225 No download requests in the queue to start downloads for. | 2021-04-12 18:32:37.225 Socket (4) | Socket gracefully closed by remote side. | 2021-04-12 18:32:37.268 Socket (4) | Closed. | 2021-04-12 18:32:37.268 |