Support Board
Date/Time: Tue, 25 Feb 2025 16:28:53 +0000
Post From: Denali Data Feed CME Group Market Data Feed Interruption - Some Servers First Hour 2021-04-11
| [2021-04-12 01:34:35] |
| |
|
To download the missing historical data in your charts related to this incident, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart ---- And we do know that this is not good. We do recommend the Denali data feed and that is the best data feed there is and this is not a good incident to have an interruption for some of our users during the first 50 minutes Sunday evening. This is the first time we had an incident like this. We acknowledge that. Our normal monitoring processes, did not catch this kind of issue. Previous to this, we have had 100% uptime with the Denali feed. And this issue just affected one server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-12 01:35:00
|