Support Board
Date/Time: Tue, 25 Feb 2025 16:11:09 +0000
Post From: Denali Data Feed CME Group Market Data Feed Interruption - Some Servers First Hour 2021-04-11
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We are aware of the problem with the Denali Data feed CME Group Market Data Feed Interruption with some servers for the first hour of 2021-04-11. This is now resolved. We are working filling in the missing historical data. This only affected one server and is a highly unusual circumstance, and is the first time we have had an incident like this with the Denali data feed. It relates to apparently an update with the historical data server program on our servers last week. ---- Update: To download the missing historical data in your charts related to this incident, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-12 01:35:18
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