Support Board
Date/Time: Tue, 25 Feb 2025 13:21:07 +0000
Post From: Transition to direct billing question
| [2021-04-09 21:21:50] |
| John - SC Support - Posts: 38150 |
|
It looks like you got caught in a timing situation. AMP had taken you off their internal billing on February 25, 2021, at which time the Denali Exchange Data Feed was turned off. But, when you signed in again on March 1, 2021, AMP registered you as active and renewed your Usage Time for the month of March, but did not reactivate the Denali Exchange Data Feed for you. So that is why your account is setup the way it is. It is also a perfect example of why we have switched to having you pay directly for your Sierra Chart. At this point, you have the control. Given how long it has been, it is best if you just follow the Setup Instructions for the Denali Exchange Data Feed to get it setup (if you are going to use it): Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Your other option would be to get the data from CQG, but we do not recommend that, as they have limited historical data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |