Support Board

Good afternoon.

I would like to request your urgent review of a long operation that the platform system opened by itself on April 6 at 10:29 p.m. New York, which I observed and closed immediately with the Flatten option, at the time to realize. Since its result was positive for me, when checking the "Trade activity log" option, its result was registered with a value of zero, which I saw well because I knew it was not correct, because I had not put it, it was like an error of the system. Later I closed my platform and turned off my laptop.
However this morning when I opened my laptop and entered the Sierra chart platform, the same operation was open again, being that this time it was with a negative result for me. I closed it immediately at 8:52 a.m. New York, thinking that it would give me a zero value in the registry again, just like the night before. But to my surprise, it records the negative value for $ 166 at my expense.
I do not accept that trade, because I did not do it. It is a system error, which was very wrong yesterday at that time the operation was carried out. So I ask you to check your system and revert that loss that was not made by me.
I remain attentive to your answer.