Support Board
Date/Time: Tue, 25 Feb 2025 07:18:06 +0000
Post From: Help with Real Time Data Denali-AMP
| [2021-04-01 17:06:06] |
| John - SC Support - Posts: 38150 |
|
You have properly connected to your trading account for the month and we see that you are now validated through May 1, 2021. So that is not the issue. Everything else looks good in your account, so we do not see any reason to be having a problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |