Support Board
Date/Time: Tue, 25 Feb 2025 11:11:54 +0000
Post From: Problem Acquiring Historical Data For New Data Set From My IB Account SC v.2239 Forward
| [2021-04-01 02:56:13] |
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We cannot reproduce any problem with downloading historical data from Interactive Brokers. We want you to restart Sierra Chart and then follow the procedure below for one of the charts: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |