Support Board
Date/Time: Tue, 25 Feb 2025 04:18:13 +0000
Post From: Error Connecting to Data or Trading Service from Sierra Chart
| [2021-03-31 15:16:08] |
| User646278 - Posts: 4 |
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Dear Customer Service, I have used your platform in the past and am turning into a loyal customer. Although I appreciate your prompt service and activating my account temporarily, I believe that I am alotted an addition thirteen business days as I paid for an entire month and only 9 days of it have expired. So I'd expect that you'd honour your my reciept for the payment of an entire month of business days which is listed below. According to my calculations, there are 22 business days in April. Minus 9 of mine which have already expired in March equals 13 business days left on my account. I do not wish to pay for uncessary charges and expect that you'll grant me the 13 business days remaining on my account as opposed to just 7. John This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2021-03-19 15:09:13 UTC Account Name: Slama1 Name: John Lama Amount Paid: 50.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1oS9QYYfjsD4q8Y4ZaTwqu8BnbQNtJhUHYgcPSCtoSPBJiz5DyqajZywf Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. |