Support Board
Date/Time: Tue, 25 Feb 2025 04:03:05 +0000
Post From: Error Connecting to Data or Trading Service from Sierra Chart
| [2021-03-31 00:03:40] |
| User646278 - Posts: 4 |
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Dear Customer Service, I've been consulting with my broker at Cannon Trading to rectify the issue of enabling my CQG connection to your platform. I've recently double checked my username and password under Data Trade Service Settings to ensure that they are correct, which they are. My broker has contacted CQG and they claim that everything is alright on their end. Below is the last message my broker sent me regarding this issue. CQG claims that this is a front end issue which you are responsible for. Seeing that we have each done our part to fix this, I would appreciate it if you would do yours. This CQG connection did initially work with your platform using the same login info, so this is all but a mystery to me. They refreshed and said back end everything looks good. (CQG) What Sierra pack did you purchase? What markets are you trying to look at? Here the answer: We do not know your front end screens, login configurations refreshed and look good. We only enable the back end. We have enabled for Sierra. Client will need to troubleshoot with Sierra Chart directly. |