Support Board
Date/Time: Fri, 29 Nov 2024 06:54:08 +0000
Post From: Postion have been changed without my knowledge.
| [2021-03-29 22:51:23] |
| User679347 - Posts: 4 |
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To whom it may concern, please see below my letter I sent to my broker. It has been a frustrating experience and I want to get to the buttom of it. If Sierra Charts is so buggy than instead of subscribing for a year with the most expensive package I am simply going to trade with different sofware and post my feelings on multiple forums. Here is the explanation: To whom it may concern, I am getting really frustrated with CQG or Sierra Charts in combination with CQG. I had entered into a 6 contact position gradually(scaled in) on Friday 3/26 at the end of trading hour with my average price at $12889. I kept the position through the weekend as intended. On Sunday when the market opened I saw my 6 contract position and was able to close it for profit. It turns out after I closed the position and started to look deeper into it that the position on the chart was completely off, from the position on Friday. I got concerned because Sierra Charts reported no profit, while when I closed the position it was showing a profit. I started to look deeper and looked at past AMP statement only to find out that the position placement has been altered!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!My previous position was sitting at 1$2889 average, while position on Sunday was sitting at much higher number $12,932!!!! It's too bad that I did not catch this error earlier as I would have stayed in the trade until I make profit. Unfortunately, this is not the first time that it happens to me and this time I am able to specifically point out what has happened. Please I beg you to deal with this problem with all seriousness as I am so frustrated with constant altering of positions that I am ready to take my business somewhere else. I am not sure who is playing the games, CQG or Sierra Charts, and I definitely hope not AMP, but I am so angry beyond belief, and I will voice my concerns on every forum I can, just to make sure that people don't fall in the same trap. I really hope that you don't want your name to be part of a bad story, and can help me retrieve my loss. I feel that I have been cheated out of my money as I have no way of shifting a position in play and if it is not set correctly, I can't imagine that anyone would expect a retail investor like myself to not trust the software or data feed or the broker in today's technology era and keep paper notes!!!!Hope someone can escalate this matter to management, as I am not going to let this go this time. I have experienced similar issues previously and was naive enough not to challenge it. |