Support Board
Date/Time: Tue, 25 Feb 2025 04:14:26 +0000
Post From: unsupported protocol version
| [2021-03-29 16:07:09] |
| User563205 - Posts: 9 |
|
Hi, out of sudden my bitmex charts don't update (unsupported protocol version looks to be the essence of the error). Just for contrast I add that binance charts seem to work normally. I am attaching the "both" logs - the first refers to bitmex, the second to binance. P.S. Sorry to open a ticket but I don't see an option to post in the support board. I read instructions on this: "To post your message, click on the Start New Support Request link. Next, you will see a form which allows you to post a message and create a new Support Request on the board. You simply need to enter a short Title, enter your Message, and press the Submit button. That is it." ....but I don't see any "form" here. Reading Internal Order ID file. | 2021-03-28 23:48:16.313 Reading Trade Orders file. | 2021-03-28 23:48:16.373 Reading Trade Positions file. | 2021-03-28 23:48:16.373 Reading Trade Account Data files. | 2021-03-28 23:48:16.373 UDPListener (1064). Port 22904 | Listening on UDP port 22904. | 2021-03-28 23:48:16.383 Software version: 2239 64-bit | 2021-03-28 23:48:16.383 Primary Thread ID: 6524 | 2021-03-28 23:48:16.383 Usage end date: 2021-04-19 | 2021-03-28 23:48:16.383 Enabled for: Sierra Chart Historical Data Service. | 2021-03-28 23:48:16.383 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-28 23:48:16.383 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-28 23:48:16.383 Current selected Data/Trading service: SC Data - All Services | 2021-03-28 23:48:16.383 Custom symbol settings values: enabled | 2021-03-28 23:48:16.383 Chart Update Interval: 500 | 2021-03-28 23:48:16.383 Intraday Data Storage Time Unit: 1 | 2021-03-28 23:48:16.383 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-03-28 23:48:16.383 2021-03-28 21:48:16 Local computer time in UTC | 2021-03-28 23:48:16.383 2021-03-28 23:48:16 Local computer time in SC Time Zone | 2021-03-28 23:48:16.383 2021-03-28 21:48:16 Server time in UTC | 2021-03-28 23:48:16.383 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-28 23:48:16.383 Program path: C:\Utility\SierraChart\ | 2021-03-28 23:48:16.383 Data Files path: C:\Utility\SierraChart\Data\ | 2021-03-28 23:48:16.383 OS Version Number: 6.1 | 2021-03-28 23:48:16.383 Locale Setting: C | 2021-03-28 23:48:16.383 DLLs: UserContributedStudies_64.dll | 2021-03-28 23:48:16.383 Allowed protected custom studies: | 2021-03-28 23:48:16.383 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-03-28 23:48:16.383 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-28 23:48:16.428 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-28 23:48:16.478 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-28 23:48:16.478 Received 5 login tokens. | 2021-03-28 23:48:16.638 Symbol settings MD5 received. Request ID: 1. | 2021-03-28 23:48:16.968 Symbol settings are up-to-date for scdataallservices. | 2021-03-28 23:48:16.968 XBTUSD-BMEX Renko 75t #1 | Reloading chart. | 2021-03-28 23:48:20.609 XBTUSD-BMEX Renko 150t #2 | Reloading chart. | 2021-03-28 23:48:20.617 XBTUSD-BMEX Renko 200t #3 | Reloading chart. | 2021-03-28 23:48:20.623 XBTUSD-BMEX Renko 300t #4 | Reloading chart. | 2021-03-28 23:48:20.623 XBTUSD-BMEX 1 Min #5 | Reloading chart. | 2021-03-28 23:48:20.730 Starting DelayedDownloadMonitoringTimer | 2021-03-28 23:48:21.625 Starting HDTimeoutTimer | 2021-03-28 23:48:21.625 Added historical Intraday data request for XBTUSD-BMEX to the queue. | 2021-03-28 23:48:21.625 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2021-03-28 23:48:21.625 Triggering next historical data download in queue. | 2021-03-28 23:48:21.625 HD Request # 1 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2021-03-28 23:48:21.625 HD Request # 1 | Download start date-time: 2021-03-28 21:16:02.000000. File last date-time: 2021-03-28 21:16:02.822000 | 2021-03-28 23:48:21.625 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2021-03-28 23:48:21.625 Socket (1) | Creating socket. | 2021-03-28 23:48:21.625 Socket (1) | New receive buffer size: 5242880 | 2021-03-28 23:48:21.625 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-03-28 23:48:21.625 SC Data - All Services | Connected to server complete. | 2021-03-28 23:48:22.575 Triggering next historical data download in queue. | 2021-03-28 23:48:22.575 Triggering next historical data download in queue. | 2021-03-28 23:48:22.575 Triggering next historical data download in queue. | 2021-03-28 23:48:22.575 Triggering next historical data download in queue. | 2021-03-28 23:48:22.575 No download requests in the queue to start downloads for. | 2021-03-28 23:48:22.575 No download requests in the queue to start downloads for. | 2021-03-28 23:48:22.575 No download requests in the queue to start downloads for. | 2021-03-28 23:48:22.575 SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 Service code: bitmex | 2021-03-28 23:48:22.645 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-03-28 23:48:22.645 SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2021-03-28 23:48:22.645 DTC Client socket (2) | Creating socket. | 2021-03-28 23:48:22.645 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-03-28 23:48:22.645 DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-03-28 23:48:22.645 SC DTC Data with Market Depth | Network connection to server complete. | 2021-03-28 23:48:22.775 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-03-28 23:48:22.775 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-28 23:48:22.775 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-03-28 23:48:22.905 SC DTC Data with Market Depth | Sending logon request message. | 2021-03-28 23:48:22.905 SC DTC Data with Market Depth | Received logon response. | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Successfully connected. | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Trading is not supported. | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2021-03-28 23:48:23.605 SC DTC Data with Market Depth | Real-time data for symbol XBTUSD-BMEX is currently unavailable. | 2021-03-28 23:48:23.805 SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2021-03-28 23:48:23.805 HD Request # 1 | Sending historical data logon request message. | 2021-03-28 23:48:31.745 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-03-28 23:48:34.440 HD Request # 1 | Sending historical data logon request message. | 2021-03-28 23:48:34.440 Socket (1) | CloseSocket call. | 2021-03-28 23:48:34.450 Socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-03-28 23:48:34.450 HD Request # 1 | Error downloading historical Intraday data for XBTUSD-BMEX. Historical data logon error: Unsupported protocol version | 2021-03-28 23:48:34.450 Historical data download thread signaled to stop. | 2021-03-28 23:48:34.450 HD Request # 1 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2021-03-28 23:48:34.450 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-03-28 19:16:02.822000 | 2021-03-28 23:48:34.450 HD Request # 1 | Completion time: 13s | 2021-03-28 23:48:34.450 HD Request # 1 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 1 | 2021-03-28 23:48:34.450 Removing historical data download ID 1. | 2021-03-28 23:48:34.450 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2021-03-28 23:48:34.450 Opened cached Intraday file: C:\Utility\SierraChart\Data\XBTUSD-BMEX.scid. Thread ID: 6524 | 2021-03-28 23:48:34.450 Intraday chart data file opened for XBTUSD-BMEX | 2021-03-28 23:48:34.450 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-03-28 23:48:34.450 Triggering next historical data download in queue. | 2021-03-28 23:48:34.450 No download requests in the queue to start downloads for. | 2021-03-28 23:48:34.450 Socket (1) | Write has completed. Shutdown being performed. | 2021-03-28 23:48:34.618 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-28 23:48:34.628 Socket (1) | Socket gracefully closed by remote side. | 2021-03-28 23:48:34.748 Socket (1) | Closed. | 2021-03-28 23:48:34.748 UNIUSDT-BINANCE Renko 100t #2 | Reloading chart. | 2021-03-29 00:04:59.349 UNIUSDT-BINANCE Renko 200t #3 | Reloading chart. | 2021-03-29 00:04:59.419 UNIUSDT-BINANCE Renko 300t #4 | Reloading chart. | 2021-03-29 00:04:59.429 UNIUSDT-BINANCE Renko 400t #1 | Reloading chart. | 2021-03-29 00:04:59.439 UNIUSDT-BINANCE 5 Min #5 | Reloading chart. | 2021-03-29 00:04:59.439 SC DTC Data with Market Depth | Starting real-time market data updates for: UNIUSDT-BINANCE. ID: 2 Service code: binance_cryptocurrency.exchange.data | 2021-03-29 00:05:00.352 SC DTC Data with Market Depth | Requesting security definition data for: UNIUSDT-BINANCE. ID: 2 | 2021-03-29 00:05:00.352 Added historical Intraday data request for UNIUSDT-BINANCE to the queue. | 2021-03-29 00:05:00.352 Intraday data recording state for symbol UNIUSDT-BINANCE is set to download 'Pending'. | 2021-03-29 00:05:00.352 Triggering next historical data download in queue. | 2021-03-29 00:05:00.352 Delaying start of download for UNIUSDT-BINANCE | 2021-03-29 00:05:00.352 SC DTC Data with Market Depth | Received security definition for symbol UNIUSDT-BINANCE | 2021-03-29 00:05:00.563 HD Request # 2 | Downloading Intraday chart data for UNIUSDT-BINANCE to the file UNIUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2021-03-29 00:05:05.493 HD Request # 2 | Download start date-time: 2021-03-28 21:48:49.000000. File last date-time: 2021-03-28 21:48:49.000000 | 2021-03-29 00:05:05.493 HD Request # 2 | Using server: ds4.sierracharts.com port 10150 | 2021-03-29 00:05:05.493 Socket (1) | Creating socket. | 2021-03-29 00:05:05.493 Socket (1) | New receive buffer size: 5242880 | 2021-03-29 00:05:05.493 Socket (1) | Connecting to IP: 192.81.56.146. | 2021-03-29 00:05:05.493 Socket (1) | CloseSocket call. | 2021-03-29 00:05:25.501 HD Request # 2 | Error downloading historical Intraday data for UNIUSDT-BINANCE. Timeout error connecting to server. | 2021-03-29 00:05:25.501 Added historical Intraday data request for UNIUSDT-BINANCE to the queue. | 2021-03-29 00:05:25.501 Triggering next historical data download in queue. | 2021-03-29 00:05:25.501 Socket (1) | Closed. | 2021-03-29 00:05:25.501 Historical data download thread signaled to stop. | 2021-03-29 00:05:25.501 HD Request # 2 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for UNIUSDT-BINANCE | 2021-03-29 00:05:25.501 HD Request # 2 | Completion time: 20s | 2021-03-29 00:05:25.501 HD Request # 3 | Downloading Intraday chart data for UNIUSDT-BINANCE to the file UNIUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2021-03-29 00:05:25.501 HD Request # 3 | Download start date-time: 2021-03-28 21:48:49.000000. File last date-time: 2021-03-28 21:48:49.000000 | 2021-03-29 00:05:25.501 HD Request # 3 | Using server: ds12.sierracharts.com port 10149 | 2021-03-29 00:05:25.501 Socket (1) | Creating socket. | 2021-03-29 00:05:25.501 Socket (1) | New receive buffer size: 5242880 | 2021-03-29 00:05:25.501 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-03-29 00:05:25.501 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-03-29 00:05:25.761 HD Request # 3 | Sending historical data logon request message. | 2021-03-29 00:05:25.761 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-03-28 21:48:49. Record interval: 1. Symbol: UNIUSDT-BINANCE | 2021-03-29 00:05:26.375 HD Request # 3 | Decompressing data. | 2021-03-29 00:05:26.495 HD Request # 3 | Receiving Intraday data for UNIUSDT-BINANCE starting at 2021-03-28 21:48:49.000000 | 2021-03-29 00:05:26.892 Socket (1) | CloseSocket call. | 2021-03-29 00:05:26.892 Historical data download thread signaled to stop. | 2021-03-29 00:05:26.892 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-29 00:05:26.892 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-03-28 21:48:49.000000 | 2021-03-29 00:05:26.892 HD Request # 3 | Received 2529 records from 2021-03-28 21:48:49.000000 to 2021-03-29 00:05:24.000000 (2.3 hours) and wrote 2529 records for UNIUSDT-BINANCE | 2021-03-29 00:05:26.892 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-03-28 22:05:24.000000 | 2021-03-29 00:05:26.892 Added 1 Time and Sales records to Intraday data file for UNIUSDT-BINANCE after download. | 2021-03-29 00:05:26.892 HD Request # 3 | Completion time: 1s | 2021-03-29 00:05:26.892 HD Request # 3 | Intraday data download complete for UNIUSDT-BINANCE. Unique request ID: 2 | 2021-03-29 00:05:26.892 Removing historical data download ID 2. | 2021-03-29 00:05:26.892 Real-time Intraday chart data file updates started for UNIUSDT-BINANCE | 2021-03-29 00:05:26.892 Opened cached Intraday file: C:\Utility\SierraChart\Data\UNIUSDT-BINANCE.scid. Thread ID: 6524 | 2021-03-29 00:05:26.892 Intraday chart data file opened for UNIUSDT-BINANCE | 2021-03-29 00:05:26.892 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-03-29 00:05:26.892 Triggering next historical data download in queue. | 2021-03-29 00:05:26.892 No download requests in the queue to start downloads for. | 2021-03-29 00:05:26.892 Socket (1) | Socket gracefully closed by remote side. | 2021-03-29 00:05:27.012 Socket (1) | Closed. | 2021-03-29 00:05:27.012 |