Support Board
Date/Time: Wed, 26 Feb 2025 05:36:59 +0000
Post From: data feed not working
| [2021-03-26 16:28:35] |
| Seeptrade - Posts: 3 |
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I took a subscription today for service package 11 + Denali Exchange Data Feed - Real-time data for CME / CBOT / NYMEX / COMEX exchanges. In Sierra however, I can't get any data going. I get a Symbol error and have no idea how to solve this issue. Sierra Log (partly): HD Request # 3 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2021-03-26 12:24:14.057 HD Request # 3 | Download start date-time: 2021-02-23 19:00:00.000000. File last date-time: 00:00:00.000000 | 2021-03-26 12:24:14.058 HD Request # 3 | Requesting historical Tick data. | 2021-03-26 12:24:14.058 HD Request # 3 | Error downloading historical Intraday data for F.US.EPM21. End Of Day data is not allowed for given data type. Result=103. Num Quotes=0 | 2021-03-26 12:24:14.126 HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2021-03-26 12:24:14.126 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-03-26 12:24:14.126 HD Request # 3 | Completion time: 0s | 2021-03-26 12:24:14.126 HD Request # 3 | Intraday data download complete for F.US.EPM21. Unique request ID: 1 | 2021-03-26 12:24:14.127 Removing historical data download ID 1. | 2021-03-26 12:24:14.127 Real-time Intraday chart data file updates started for F.US.EPM21 | 2021-03-26 12:24:14.127 Opened cached Intraday file: D:\SierraChart\Data\F.US.EPM21.scid. Thread ID: 8424 | 2021-03-26 12:24:14.127 Intraday chart data file opened for F.US.EPM21 | 2021-03-26 12:24:14.127 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-03-26 12:24:14.127 Triggering next historical data download in queue. | 2021-03-26 12:24:14.127 No download requests in the queue to start downloads for. | 2021-03-26 12:24:14.127 F.US.EPM21 [CBV] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-26 12:24:14.480 F.US.EPM21 [CBV] #1 | Reloading chart. | 2021-03-26 12:24:14.480 F.US.EPM21 [CBV] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\F.US.EPM21.scid | 2021-03-26 12:24:14.499 F.US.EPM21 [CBV] #1 | Reloading chart. | 2021-03-26 12:24:14.984 F.US.EPM21 [CBV] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\F.US.EPM21.scid | 2021-03-26 12:24:15.024 Requesting market depth updates for: F.US.EPM21 if supported. | 2021-03-26 12:24:17.855 CQG WebAPI | Requesting market data including full depth for F.US.EPM21 | 2021-03-26 12:24:17.855 CQG WebAPI | Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 13) are not allowed. | 2021-03-26 12:24:17.932 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 13) are not allowed. | 2021-03-26 12:24:17.932 Can you help me? Thanks |