Support Board
Date/Time: Tue, 25 Feb 2025 03:31:34 +0000
Post From: AMP + Sierra Chart
| [2021-03-21 00:25:23] |
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the whole amount, costing us $312/yr from Zero. This price is definitively not correct. You need to refer to the discount table here:Description of Service Packages and Pricing: Multiple Month Purchase Discount Better, you stay at top on AMP's top 3 "Free" list. Add a footnote about Support $10. We have no interest in being there and never did. , regardless your many harsh criticisms of CQG. These are based upon user reports. So these are actual user reported problems. A lot of us hoped you'd mostly leave SC more like V1992, to keep most major features that brought us to SC (broker and feed neutrality, backward & other (Excel) compatibility, documentation, ability to run on average computer, no recompiles). Forced upgrades and “improvements" took features away, and caused serious problems for some (me). Most above features touted to entice, you took away, SC knowing huge investments of learning and programming were required which force users to stay on. This is completely factually untrue, and there is almost no user, who would agree with this at all. The only thing removed was Excel support and gladly so. Microsoft is a demonic company like their founder. Otherwise, the functionality is the same, and expanded upon. And Sierra Chart does run on an average computer. And if an ACSIL custom study recompile is necessary, that is very easy and can be done directly within Sierra Chart."don't talk to the broker", This statement about not contacting a broker, is due to AMP telling us they are getting burdened with questions from Sierra Chart users. This is not our problem. We are just trying to help take that burden away.Demanding upgrade to latest version for this billing change is to make your feed the default? No it is because we need to make sure that users have entered their own email address on their Sierra Chart account they are using which was provided by a broker. In many cases it is not their own email. Newer versions of Sierra Chart require your own email address be set on your account to login.If you tell us your Sierra Chart account name, we can prevent the update requirement. I can’t upgrade because your unneeded recalc. "improvement" caused fine-running V1992 to not run after V2011. (Fix: add option to turn off recalc).
There is definitely no one who has this issue. And we do not know the specific details of your issue either.Your choosing to spend great time on features many of us didn't need, we should not be saddled to pay: microsecond time stamps, tick-inside bar views, date revision, 1200+?? depth, revised recalculation, spreadsheet formats, order routing, etc..(Smart companies ask customers). It is unfair to force us to suffer difficult upgrades and cover costs for unwanted features and feeds, while losing main features used to entice us. There is no extra cost for all of the functionality Sierra Chart continues to add over the years. That is obvious and hard and indisputable fact that the entire world can see. And every user, needs to pay the same price. And the price of Sierra Chart is very very cheap especially when you look at the rampant inflation in the USD at this time. We are lowering Sierra Chart prices by not increasing them when there is rampant inflation occurring. That is also a basic hard fact. It is both shockingly cheap. And there are no difficult upgrades. That is completely untrue.telling us what's best (for you), The transition to direct billing is best for everyone including the brokers. They should not be acting as payment processors. Customers should always be paying for their trading platform, if it has an extra cost, directly to the provider of that product. Especially if the provider of that product is providing the support for it. There should be a one-to-one relationship.It is a huge mistake for us to put another party in the middle of this. We know our product best, and can support it best for users. In short post #6, is not representative of our user base at all. You are making numerous misstatements. Billing through brokers has factually proven to be a mistake for everyone. Sierra Chart is not free (nothing is), and has a very reasonable price. And for what it offers, it is at the lowest price on the market. It was a mistake, for it to be offered through brokers and that will never happen again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-21 04:50:45
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