Support Board
Date/Time: Mon, 25 Nov 2024 19:53:40 +0000
Post From: OEC problems
| [2014-02-22 06:09:03] |
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1. In newer versions of Sierra Chart there is a different connection method to OEC and we have had reports of this problem. Contact OEC and ask them what username you should use when using FIX to connect to their system. At that time, then update Sierra Chart and then use that Username in Global Settings >>Data/Trade Service Settings. 2. We do see data to the latest time being downloaded for STERLM4 and FESXH4, , according to the Message Log: HD Request # 2 - Received 8192 records from 2014-01-20 09:21:00 to 2014-02-21 18:59:00 (32.4 days) and wrote 8192 records for STERLM4 | 2014-02-22 03:37:53 And you also said: Here's the log (charting STERLM4 and FESXH4, the former ends at 2-14, the latter ends at 2-21 17:58 CET): However, you are not accessing the enhanced historical data for the FESX. To get this, update the symbol settings: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings After updating the symbol settings go to that chart and select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |