Support Board
Date/Time: Mon, 24 Feb 2025 18:12:40 +0000
Post From: RE: Sierra Chart and Denali billing
| [2021-03-17 17:12:19] |
| John - SC Support - Posts: 38139 |
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Support for Trades is still handled by your broker. That has not changed. You should not have paid for your Sierra Chart twice. What we see is that you paid AMP for the month of March and that has set your current End Date to April 10, 2021. You then changed to Package 11 on March 7, 2021, which changed your end-date to April 2, 2021 (when you change packages, the end-date changes, we do not charge your account). You have since then added funds to your account, but there has not been any reason for those funds to be used so they are still there. You can always see the status of your account from the Control Panel on our website, which can be accessed by selecting Help >> Account Control Panel from within the Sierra Chart software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |