Support Board
Date/Time: Mon, 24 Feb 2025 12:38:13 +0000
Post From: Cant update sierra charts past version 2195
| [2021-03-09 16:10:33] |
| User431511 - Posts: 18 |
|
Hi, I cant seem to update sierra charts past version 2195. When I do I get the message SierraChart_65.exe has stopped working.. check online for a solution and close the program. Can you help resolve this issue Thanks Reading Internal Order ID file. | 2021-03-09 10:10:25.004 Reading Trade Orders file. | 2021-03-09 10:10:25.049 Reading Trade Positions file. | 2021-03-09 10:10:25.050 Reading Account Balance file. | 2021-03-09 10:10:25.050 UDPListener (1072). Port 22903 | Listening on UDP port 22903. | 2021-03-09 10:10:25.061 Software version: 2195 64-bit | 2021-03-09 10:10:25.061 Primary Thread ID: 2388 | 2021-03-09 10:10:25.061 Usage end date: 2021-04-10 | 2021-03-09 10:10:25.061 Enabled for: Sierra Chart Historical Data Service. | 2021-03-09 10:10:25.061 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-09 10:10:25.061 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-09 10:10:25.061 Current selected Data/Trading service: CQG WebAPI | 2021-03-09 10:10:25.061 Custom symbol settings values: disabled | 2021-03-09 10:10:25.061 Chart Update Interval: 500 | 2021-03-09 10:10:25.061 Intraday Data Storage Time Unit: 0 | 2021-03-09 10:10:25.061 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-03-09 10:10:25.061 2021-03-09 09:10:25 Local computer time in UTC | 2021-03-09 10:10:25.061 2021-03-09 10:10:25 Local computer time in SC Time Zone | 2021-03-09 10:10:25.061 2021-03-09 09:10:24 Server time in UTC | 2021-03-09 10:10:25.061 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-09 10:10:25.061 Program path: C:\SierraChart\ | 2021-03-09 10:10:25.061 Data Files path: C:\SierraChart\Data\ | 2021-03-09 10:10:25.061 OS Version Number: 6.1 | 2021-03-09 10:10:25.061 Locale Setting: C | 2021-03-09 10:10:25.061 DLLs: sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_2151.dll, sst_AutoTradingOnSignal_2151_64.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, sst_robertjames_bundle.dll, sst_robertjames_bundle_2151_64.dll, sst_robertjames_bundle_64.dll, sst_robertjames_flipzones (4).dll, sst_robertjames_linedraw-final (1).dll, sst_robertjames_two_64 (2).dll, sst_robert_signal_2151_64.dll, sst_robert_signal_64.dll, SST_Signal_64.dll, UserContributedStudies.dll | 2021-03-09 10:10:25.061 Allowed protected custom studies: SST_AutoTrading, SST_FreeBundle, SST_Robert, SST_RobertJames, SST_Signal | 2021-03-09 10:10:25.061 Created the DTC Protocol server. | 2021-03-09 10:10:25.083 DTC Protocol Server listening on port 11099. | 2021-03-09 10:10:25.084 Created the DTC Protocol historical data server. | 2021-03-09 10:10:25.084 HD Server Manager | Listening on port 11098 | 2021-03-09 10:10:25.085 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-03-09 10:10:25.085 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-09 10:10:25.106 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-09 10:10:25.442 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-09 10:10:25.442 Received 5 login tokens. | 2021-03-09 10:10:26.183 Symbol settings MD5 received. Request ID: 1. | 2021-03-09 10:10:26.598 Symbol settings are up-to-date for cqg. | 2021-03-09 10:10:26.598 CQG WebAPI | Connecting to server api.cqg.com | 2021-03-09 10:10:31.591 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-03-09 10:10:31.591 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-03-09 10:10:32.061 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-03-09 10:10:32.061 CQG WebSocket socket (1) | Connecting to IP: 203.192.64.152. | 2021-03-09 10:10:32.061 CQG WebSocket | Opening WebSocket. | 2021-03-09 10:10:32.116 CQG WebSocket | Sending WebSocket handshake. | 2021-03-09 10:10:32.116 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-09 10:10:32.236 CQG WebSocket | Server header | Connection: upgrade | 2021-03-09 10:10:32.236 CQG WebSocket | Server header | Sec-WebSocket-Accept: p6ej5OP58QNrst++VKJf7Nq4Hrk= | 2021-03-09 10:10:32.236 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-03-09 10:10:32.236 CQG WebSocket | Server header | Upgrade: websocket | 2021-03-09 10:10:32.236 CQG WebSocket | Server header | | 2021-03-09 10:10:32.236 CQG WebSocket | Web socket state is now open. | 2021-03-09 10:10:32.236 CQG WebAPI | WebSocket connected. | 2021-03-09 10:10:32.236 CQG WebAPI | Sending market data logon message. | 2021-03-09 10:10:32.236 CQG WebAPI | Base Time: 2021-02-28T20:32:47. 2021-02-28 20:32:47 | 2021-03-09 10:10:32.956 CQG WebAPI | Logon successful. Session Token = rzJTiaWkPoFMBMmPWVN/FaBEIZwWM89rhww6miTMZ+cQzOy7gtpKjsqSJUPXaupEm8mqT5VdFCo | 2021-03-09 10:10:32.956 CQG WebAPI | Connected to server complete. | 2021-03-09 10:10:32.956 Triggering next historical data download in queue. | 2021-03-09 10:10:32.956 Triggering next historical data download in queue. | 2021-03-09 10:10:32.956 Triggering next historical data download in queue. | 2021-03-09 10:10:32.956 Triggering next historical data download in queue. | 2021-03-09 10:10:32.956 Updated verified funded futures trading account ending date to: 2021-04-08 09:10:33 | 2021-03-09 10:10:32.956 CQG WebAPI | Sending Trade Accounts request message. | 2021-03-09 10:10:32.956 CQG WebAPI | Brokerage name: AMP. Account Name: 107641 | 2021-03-09 10:10:33.041 CQG WebAPI | Sending collateral subscribe request. | 2021-03-09 10:10:33.041 CQG WebAPI | Sending positions subscribe request. RequestID: 726289 | 2021-03-09 10:10:37.957 CQG WebAPI | Sending orders subscribe request. RequestID=726290 | 2021-03-09 10:10:37.957 The message log has been sent to support. | 2021-03-09 10:11:18.924 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 5242880 | 2021-03-09 10:11:18.924 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2021-03-09 10:11:18.924 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2021-03-09 10:11:20.733 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2021-03-09 10:11:20.982 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2021-03-09 10:11:21.320 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2021-03-09 10:11:21.320 |