Support Board
Date/Time: Mon, 24 Feb 2025 19:12:30 +0000
Post From: Problem historical data
| [2021-03-08 19:24:52] |
| John - SC Support - Posts: 38146 |
|
We are curious as to what the symbol(s) are for which you are having this problem. You are setup to receive Real-Time data for EUREX from us, in which case you should not have any issues with historical data. But, if these are other symbols, particularly from the CME Group, then you are probably getting that data from CQG and they have limited historical data available. If you really just want a refund, then we can take care of that for you. Just please post again in the Account Support Ticket you started and verify that you want a refund of your usage time and any funds credited back to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |