Support Board
Date/Time: Mon, 24 Feb 2025 12:30:31 +0000
Post From: Frequent connection loss
| [2021-03-05 03:05:41] |
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There definitively is something wrong on your side. That is unmistakable. This log is full of all kinds of network communication problems. You have all of these which are extremely unusual: SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2021-03-05 01:51:36.168
DTC Client socket (1) | Using previously cached IP address because unable to resolve domain name | 2021-03-05 00:05:32.171
DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-03-05 00:05:32.171
DTC Client socket (1) | Connect event error. Windows error code 10051: A socket operation was attempted to an unreachable network. | 2021-03-05 00:05:32.171 * Error getting address info for ds22.sierracharts.com. Windows error code 11001: No such host is known. | 2021-03-05 00:05:34.167 *
Try restarting your computer and also your network router. Also refer to this help topic: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-05 03:06:59
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