Support Board
Date/Time: Mon, 24 Feb 2025 06:02:21 +0000
Post From: Live Denali is Delayed???
| [2021-03-02 14:50:34] |
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And why is my Denali feed only active for another 16 Days when i have just payed for it Last friday? Somethings really wrong guys The Denali Exchange Data Feed in your case is provided with package 11 and this package of yours ends on 2021-03-17. Unlike in the past, it is not associated with a calendar month. Just make sure you have sufficient credit on your account when it renews:https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit You only have the Nymex exchange active at this time but it is a nonprofessional exchange. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-02 14:51:10
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