Support Board
Date/Time: Mon, 24 Feb 2025 03:03:18 +0000
Post From: What happened
| [2021-03-01 12:42:59] |
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We do not understand what you mean. We have set your account back to package 5 as it was previously. Refer to: Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed | Post: 254292 If you want to use the Denali Exchange Data Feed it is 20 USD per month at this time when using package 5. You need to add additional credit to your account to pay for that and the exchange fee you are using.: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Let us know when that is done and we will reactivate the Denali Data Feed for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |