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Date/Time: Mon, 24 Feb 2025 01:01:49 +0000

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Post From: TT Outage

[2021-02-22 07:02:39] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra Charts and multiple users had issues with CQG data and hence moved to Sierra Chart - Denali - TTFix, also Sierra Chart sunset support for users on CQG data. You can still use the Denali Exchange Data Feed when using CQG so any issues/limitations with CQG regarding market data will not be relevant. 1) does this proposed solution Sierra Chart - Denali - CQG, give same level of Order Routing functionality as Sierra Chart - TTFix, does anything change for the users? There are some limitations. 2) will this be proposed solution be a longer term engagement with CQG? It is intended to only be temporary. From our perspective that is definite. 3) will Sierra Chart provide support if any issue arises with CQG order routing? For order routing you need to contact your broker. Not Sierra Chart. ---- why would they not also reenable it for SC/Denali/TT users? This is a good question that they should answer. Although with the second incident, we do need to all put TT behind us as quickly as possible. One thing we heard, was that through one of the TT APIs, when AMP is running queries, they were running into problems with that TT API related to the TT users with accounts on the Sierra Chart order routing service. We also know that about nearly half the losses were associated with Xtrader users. ---- If I change my data and order routing to CQG, does that mean Sierra Chart will not support any technical issues? But if I keep data as Denali and only do order routing through CQG this is supported by Sierra Chart? We certainly are not going to provide support for CQG market data and this policy is no different than it is for Interactive Brokers users. In general we are not providing support for external market data unless there is some technical problem we need to resolve. And if you have any trading related issues please contact your broker. We will provide support for the Denali Exchange Data Feed and you can use that with CQG and that is what is is definitively recommended. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-22 07:05:23