Support Board
Date/Time: Sat, 23 Nov 2024 03:54:39 +0000
Post From: Irreparable data outage on new Denali EUREX feed.
| [2021-02-19 10:10:02] |
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The cause has been determined. It was an issue on our side due to a daily data reconnect: Performing scheduled delayed daily reconnect to the Data/Trade service. | 2021-02-18 16:00:29.409 We have seen this happen more than once at unexpected times and we now determined why it is happening. It will not happen today and going forward. It was a mistake from one of our programmers. We are working on patching the missing data now. We also maintain historical data from a primary and secondary feed from EUREX. So if there is a problem with one we have the historical data on another but they both were affected by this reconnect. Nevertheless, we still have historical data from another source. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-19 10:11:14
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