Support Board
Date/Time: Mon, 24 Feb 2025 06:01:19 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-18 19:21:30] |
| User236347 - Posts: 21 |
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This may not be Sierra's fault exactly, however they did not provide any alternative means of accessing Denali data (the MAIN service that they promote/ encourage clients to use) via AMP (your only choice was TT-FIX)... I think what is probably bothering most people here (beyond the very obvious LACK of transparency from ALL sides involved) is the fact that NO ONE else (either at SC or AMP) is also LOUDLY yelling at TT on THEIR customers behalf (that's us, WE pay Sierra Chart for order routing, data- Denali, and platform (SC5) - and AMP is the FCM)... instead of CYA and technical speak, why not TRY and HELP US get an acceptable resolution NOW...? Clearly, Sierra Chart's relationship with TT would give them much higher visibility with the situation, and put them in a much better position to lobby for an amenable resolution FOR ALL CLIENTS INVOLVED (this applies to both AMP AND Sierra Chart IMO. @marcelperez - I spoke to AMP chat support just now, ALL change requests should be handled (complete) by 4pm CT, if not, they said to reach out again via chat or phone. |