Support Board
Date/Time: Mon, 24 Feb 2025 04:37:25 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-18 16:33:34] |
| User236347 - Posts: 21 |
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@user2837 - AMP is telling me that TT is not being honest here, and that they are the ones telling AMP to disable trading (intraday trading is fixed, but the phantom order issue happened again yesterday... hence the continued trade outage as they do NOT want the problems to occur again - I’m assuming the extra caution is warranted here because on Monday night AMP sent out an email saying that the problem was “FIXED” and invited you to “trade as you wish”... we all know what happened after that... AMP did not have any ETA for a Denali-CQG type connection, be aware that if you switch to CQG per email (you will lose full market depth data - you are switching to a normal CQG data connection, you are not still using Denali - which is what the Sierra Chart post implied). (As an aside here, the 180 degree reversal in the attitudes of SC Engineering- in terms of CQG service functionality/reliability while using Sierra Chart is laughable... one month you are ending all support, the next it is a good solution..) (considering the massive failure that has occurred with TT they may still be right... yikes) ———————— After reading the post from SC saying that TT cannot be sued... AMP initially told me to contact TT directly for ALL further inquiries/disputes... after clarifying if it would be possible to withdraw my account balance today, I was transferred to a manager. The manager made it clear that I should continue to contact AMP and NOT TT. He agreed with my sentiment that AMP has higher visibility with the situation and was in a better position to negotiate an amenable solution for us (AMP clients) vs having each affected user go it alone... Let’s see if that continues to be the prevailing sentiment at AMP as we move further along this process... (I have to believe that getting the phantom ordering to stop was a big deal, but sorting out the mess this caused will be the real shit show)... I agree with many other users here that the main thing lacking from all parties has been transparency... It is however, very clear that all parties involved are trying to button things up and are in CYA mode. This disruption has not gone unnoticed from those with much deeper pockets than I... I’m going to hold out hope that I will also benefit from any possible resolution that they are able to achieve, but I’m not holding my breath. Date Time Of Last Edit: 2021-02-18 16:35:09
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