Support Board
Date/Time: Mon, 24 Feb 2025 04:35:45 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-18 13:55:12] |
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We had call with AMP, and we have a solution going forward. You will be hearing from AMP very soon. Also, SC: you still haven't replied to about the label "SC Futures Order Routing/Data historical fill". Markets orders were not going through, they were DENIED in real time. Then 15mins later executed, once TT was working again, all together as if they had gone through 15 mins earlier? Is this your issue Sierra?
We will look this over as soon as possible. And no it is definitely not our issue. Our intermediary server, routing orders to TT does not hold orders other than target and stop child orders. Which are held until the parent fills. But this issue is completely unrelated. Orders are routed in under 50 µs. That is microseconds.Our main concern, is to remove duplicate fills, if that is possible. But it will not be possible, if these fills have different identifiers. This is what we want to investigate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-18 13:55:59
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