Support Board
Date/Time: Mon, 24 Feb 2025 04:14:24 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-17 14:08:27] |
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Those are the ones I refer to phantom trades - happened more than 10-15min after the outage. Those need to be cancelled as well. An order that doesn't go through in real time CANNOT be processed 15min later 50 handles away from current bid/ask. Or am I completely wrong and going insane???? We understand you are referring to a duplicate fill which is a repeat of a prior fill. We have to look at an example of one of those fills to gain an understanding of them. But our general understanding now is that they are just a duplicate with a later time. And there was not any real fill at that later time.Post one of them here with the time zone and then remove the account number and then we will have a look at it and determine what the situation is with it. We just need to see one of them. This is all. You just need to select that line in the Trade Activity Log and select Edit >> Copy Selection and paste it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-17 14:09:00
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