Support Board
Date/Time: Sun, 24 Nov 2024 06:45:41 +0000
Post From: TT Based Order Routing Service: TT Interruption
| [2021-02-16 17:28:01] |
| |
|
There are some questions, about orders which are showing as working when they are not working with the Sierra Chart Order Routing Service. This is going to be a TT (Trading Technologies) issue. TT should provide the proper status of orders at any moment in time. Although we have noticed, that sometimes a reconnection is necessary to the FIX server to refresh the order list when that should not be necessary. We will do a reconnection at the end of today, 2021-02-16. We did already do a reconnection on Server 5. So if you use that as the Primary Server or choose that through the web-based trading panel, you can see the current state of your orders. Web-based trading: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel We do not like to do reconnections during the trading day because it does interrupt order routing due to the slow recovery process on the TT side for about 30 seconds to a minute. A reconnection should not be necessary if TT provides a proper status on the same connection. And we want to reiterate, our own direct CME order routing would not have an issue like this, you would always see the correct state of orders at all times, a reconnection would never be necessary on the server side to the CME gateway. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 17:31:10
|